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Exclusive Request for Unavailable Policies

Upon request, our staff will work with you and local stakeholders to provide policies that are unavailable online

Key Country Events

We provide our members with weekly updates on policy changes and events in selected countries

Related News on Policy

Members can enjoy up to date and consolidated news events on policies of interest

Country Profile

Through our site, members can view our country profiles that provide an overview of the various policies in the nation, their methods, and general information

Policy Tracking

You can track changes and events relating to policies of interest

Stakeholder Access

Members will have access to various in-country policy stakeholders who can further support their research

Access to Policy Analysis & Updates

Our staff conducts a rigorous analysis of policies in our member countries and these insights are available to members.

Monthly Briefing calls with Analysis

Our members are eligible for monthly calls with our staff to discuss different policy briefs.

An exceptional service, at the right price

Our team comprises innovative and motivated young individuals with proven records of excellence.

We can put together a custom subscription that meets your needs. Please let us know your requirements.

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Frequently Asked Questions

Question

Are there limits to how many documents I can access based on my subscription level?

Answer

The basic subscription plan will give you access up to 10 policies per month. The silver subscription plan will give you access up to 30 policies per month. The request for unavailable policies is not free in the basic and silver plan but must be paid for. The platinum subscription plan will give you unlimited access to policies per month and exclusive requests for unavailable policies.

 

Basic plan subscribers only have access to the key country event. Silver plan subscribers have access to the key country events, related news on policy, country profiles, and policy tracking. Platinum plan subscribers have access to all the features.

Question

What is the available subscription plan?

Answer

The available subscription plans are basic, silver, and platinum.

Question

What plan is best for me? (For an organization/individual)

Answer

The best plan to subscribe depends on the number of policies required, also the information needed, and the services that are required by the subscribers.

 

However, the platinum plan is recommended because it gives you unlimited access to policies, free exclusive request for unavailable documents, and access to all services offered by us.

Question

How do I subscribe?

Answer

To subscribe with Policy Vault Africa and start having access to policies and other services offered, you need to set up an account first by going to the account setting and providing your name, password, email address, and your country. The information provided can be changed anytime on the account setting page.

 

After providing the necessary information and proceeding to make payment.

Question

What are the payment methods available for subscriptions?

Answer

Payment can be made using a credit/debit card and PayPal.

Question

What does the subscription give me access to as a member?

Answer

As a member the subscription gives you access to the key country events, related news on policy, country profile and policy tracking, stakeholder access, access to policy analysis and update, monthly briefing call with analysis, and exclusive requests for unavailable policies. What you have access to depends on your subscription plan.

Question

Can I access Policy Vault Africa online without a subscription?

Answer

Yes, you can access the Policy Vault Africa website online, but you won’t have access to the policies or any of their services.

Question

Can I get policies free without subscribing?

Answer

You can have access to policies without a subscription. There is a 14-day free trial before you are automatically charged for the subscription. The number of policies you will have access to is however very limited.

Question

Is there a free trial before subscription?

Answer

Yes, there is a 14-day free trial before subscription. But ensure to cancel your subscription before the 14-day free trial will end or you be automatically charged for the plan subscribed to. The number of policies you will have access to is very limited.

Question

What are the available remedies in case of subscription error?

Answer

In case of a subscription error, kindly send a message to the team on the website and it will be resolved within 48 hours.

Question

What is the procedure for refund of subscription fee?

Answer

There is no refund for the subscription fee. However, where the refund request is made within 3 days of paying the subscription fee and no policies have been downloaded or any services used within the 3 days, kindly send us a message on the website requesting for a refund. Where the refund is approved and a confirmation mail has been sent to you, the subscription fee will be returned to its source within 5 – 7 working days depending on the speed of your bank. If the refund does not occur within 7 days, kindly send us a message. The subscription will be canceled, and you won’t have access to policies until a new subscription fee is paid.

Question

How do I retrieve my password?

Answer

Simply go to “forgot password” page on the website to reset your password using your registered email address with Policy Vault Africa account. A mail will be sent to change the password.

Question

Can I share my password with others?

Answer

For an individual, the password cannot be shared, it is only for your use. And for an organization, it’s only for the use of the members of the organization. Please keep your password confidential.

Question

Will I receive a mail after subscribing?

Answer

Yes, a confirmation mail will be sent to you.

Question

What happens if I keep getting logged out after subscription?

Answer

If you cannot log into your account, please ensure you are using the right email address and password. If still having issues after that kindly contact the team at team@policyvault.africa and it will be resolved with 48 hours.

Question

How do I cancel my subscription?

Answer

When you subscribe to a plan, the subscription automatically ends once the month-end. For example, if you purchase your first subscription to a plan on January 10th, the subscription will end on the 10th of the next month. Before the subscription ends and you are charged for another month you can cancel the subscription by going to the account settings page

Question

Is there a group discount on subscriptions?

Answer

There is no group discount on subscriptions.

Question

Does Policy Vault Africa have discounts for academic purposes like students and academic institutions?

Answer

No, Policy Vault Africa does not have a discount for academic purposes.

Question

How do I change my subscription plan?

Answer

You can change your subscription plan by simply upgrading the plan to your desired plan on the account setting page.

Get access for your organization

We can put together a custom subscription that meets your needs. Please let us know your requirements.